Refund policy

Refund & Return Policy

We want you to feel confident when shopping with us.

Return Window
You may contact us within 14 days of receiving your order if the item arrives damaged, defective, incorrect or not as described.

Eligible Returns
To be eligible for a return or replacement, the item must be unused, in its original condition and with its original packaging when possible.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us with your order number, photos or videos of the issue, and a brief explanation. We will review your request and provide an appropriate solution, such as a replacement or refund when applicable.

Non-Returnable Cases
We may not be able to accept returns or refunds for:
- items damaged due to misuse;
- used products without a valid defect;
- incorrect addresses provided by the customer;
- orders refused or not collected by the customer;
- change-of-mind returns after the return window.

Order Cancellations
Orders can be cancelled only before they are processed or fulfilled. Once an order has been sent to fulfillment, we may not be able to cancel it.

Refund Processing
If a refund is approved, it will be processed to the original payment method. Please allow your bank or payment provider time to complete the transaction.